Holy shit what a mess!!!!!!!!!

Ok so I call in after not being able to get my negotiator on the phone all to be told that..........you have been reassigned to Mr. Charles Moss 888-875-1609 ext 5580. When I called in the first time to the regular line it took me to Home Retention where I spoke with Kimberly who informed me it was assigned on the 13th to him, I called in on the 17th and was never given this information! Go figure......THEN i was told it was reactivated whatever that meant. Then was sent over to Eukeria in the status department at 888-325-5399 who told me there was no information for Mr.Moss that they could give out. That they could only contact him for me Via E-mail. (let me call the BS card right now because as per Barbara J. Desoers press conference they are to give a single point of contact and that wasn't for the status department LOL). I then look up the office of the CEO number and guess what its a local number I call it and speak with Holly who then gives me Mr.Moss's info to call and find out what is going on and why we were not contacted in the week that hes had the account letting us know it has been reassigned! I am now faxing over the Privacy Act release form to Senator Burrs office as we speak so that I can get some sort of resolution to this it is a nightmare! I am also giving them a link to this blog so that they can read everything that has gone on. Lets hope and pray for the best because I am about to go BATTY!